Fulton CPA is a full-service accounting firm based out of Memphis, Tennessee. The firm has zero tolerance for downtime with their constant growth and many accounts. When Fulton CPA decided they needed to migrate their systems and data to a full-service cloud, they turned to Summit. The firm quickly came to trust Summit with their data in the cloud knowing they could rely upon the provider’s technical support to always provide prompt help.
Summit Provides Technical Support 24/7
When Fulton CPA’s QuickBooks payroll update failed repeatedly, a ticket was created with Summit’s technical support. The ticket was eventually escalated to engineering because it was more than a simple technical problem. Fulton CPA’s Raney Azada needed it resolved immediately because the firm was running payroll with a deadline. Summit’s technical support was working with engineering while Azada contacted Intuit to identify the source of the problem.
Changing and testing different functions on the server based on Intuit’s suggestions failed to resolve the problem. Undeterred, Summit’s engineering team continued to work with the support team until they successfully identified the cause and took immediate steps to address it. Within the span of an hour, the firm’s QuickBooks system was up and running smoothly again.
Rapid Response for Rapid Results
The firm recognizes the importance of having a trusted cloud provider with little to no downtime. “Pretty much no downtime, it’s important to us. No lost data,” Azada said. “When we were with a different provider, we had to take in all the support issues directly to the provider. We did a lot ourselves and with our clients. But with Summit, the customer support takes a lot of stress off of us on that end. With clients who work anytime they want, it’s great.”
Now, Azada explains, Fulton CPA feels more productive than ever before:
“Summit has extremely fast response times not only for us, but also for our clients who also call in for support. We really don’t deal with it anymore. We don’t even notice it because it’s just handled. Summit’s customer service and technical support continues to be unparalleled by any other cloud provider. I have no complaints.”
Experience the Difference with Summit
To learn more about how Summit can help secure the way you work by moving your business to the cloud, please contact our team today.