Our industry-best service starts now!
As a member of the Summit Hosting family, your security and satisfaction with our services are top priorities, and we will work diligently to improve your experience.
Here are some key features and tools you’ll receive right away as a new Summit Hosting customer:
- Summit Secure Workspace, an enterprise-level security suite installed on your server with 24/7 security monitoring
- A dedicated 24/7 Security Operations team that always has your back
- Improvements to the existing networks and firewalls for added layers of protection and improved performance
- 24/7/365 U.S based server support
- State-of-the-art equipment in all our secure data centers
Customer Service & Technical Support
If you are a current customer and need technical support, our team is standing by to provide support.
We know that change can be challenging, and we’re here to help. Below are answers to some questions you might have. If any of your questions are unanswered here, please use the link at the top of this page to contact us.
Why Summit Hosting?
With over 15 years of experience, we know you need a secure, cost-effective solution that enhances your remote accessibility, with 24/7 customer support and no hidden fees. Unlike many other hosting companies out there, we set up a private, dedicated server for your business-critical applications and data that’s yours and yours alone. We can also host your additional business applications, keeping all of your hosting costs in one place.
Dedicated servers provide you with the safest and most secure cloud hosting available. You won’t share your server with anyone, which means you can install almost any application. Our dedicated servers give you faster performance speeds, 99.9999% uptime (more than anyone else can offer!), and 24-hour access whenever and wherever you need it.
Software and Application Hosting
Our engineers can verify that all your applications can be securely hosted on dedicated servers in the cloud. The application directory lists just some of the applications you can host with Summit Hosting.
Intuit-Certified Hosting Partner
We are one of the largest Intuit hosting partners in North America, with thousands of users in the U.S. and Canada.
Many of our Engineers are certified on QuickBooks. This knowledge helps you, the customer, if problems in the application arise.
Sage-Certified Hosting Partner
Summit Hosting is a Sage Partner and works directly with Sage. More Sage customers and partners recommend us over any other hosting company.
Act!-Certified Hosting Partner
We are now the largest Act! hosting provider in the United States and we offer many advantages over our competitors.
How will I get the support I need?
When you need server support, we’re here to help. Our 24/7/365, U.S.-based Hosting and Server Support team is ALWAYS here for you. With a 20-minute SLA response time and an over 95% customer satisfaction rating, our team is ready and always here to help. To get support, simply submit a ticket.
What's going to change for my business?
When it comes to accessing your server, there will be no immediate change. You will continue to use your service as you always have during this transition.
An immediate change you will notice is that your invoice will be sent from Summit Hosting. Additionally, your ACH or Credit Card charge will be from Summit Hosting.
You will receive an email with a link to access our customer Billing Portal where you can view your invoice and manage your payment preferences.
If you have billing questions, please contact us at [email protected].