Customer Tools

Google Rating

4.7

15:29 04 Apr 18

They're always very helpful in resolving any issues quickly and efficiently. It can be tricky to get someone on the phone, but their online help center is fantastic. Love working with them!

Jennifer Schneider

12:39 10 Apr 18

Use Summit Hosting to get PC QuickBooks since we work on Mac's. Awesome for working remotely from anywhere. It's been a great experience and great tech support when I've needed help adding applications, like Concur.

Adam Bagnall

19:52 05 Apr 18

With Summit Hosting, the support and response time has been great. We barely have to wait and have found the staff to be very professional and helpful. There were a few issues when we migrated over but they kept us updated on the whole process.

Angela Sanders

13:26 10 Apr 18

Summit Hosting has been our provider for Sage 50 hosting and has done a wonderful job. You always worry about customer service after you purchase a product, but they have came through in all my questions and quickly. I would recommend them for cloud hosting to anyone.

Cindy Jansa

16:25 24 Apr 18

They are always so helpful and quick to resolve issues with our Quick Books accounting software. Highly recommend them. Would have given them 5 stars if they had an 800 number to call for support. Some of my calls have been expensive so I only use the trouble ticket system online now.

Paul Riecks

21:32 24 Apr 18

I have been a client of Summit Hosting for over 5 years. They host my running of QuickBooks Desktop on line. They have always been very supportive and very fast in acknowledging issues when I have them and getting them fixed faster than I expect. I am a technology user not a technology expert., I am very grateful for the support I get from true technology experts.

Aaron Fedora

19:21 25 Apr 18

We have been with Summit Hosting since they acquired Novell Aspects here in Canada. The best description of Summit's service is consistent and constant improvement. Our servers are working more reliably and their response times continue to improve. We are very happy with the support they provide for Quickbooks Enterprise as it is such an integral part to our daily work.

Dena Burke

20:03 03 May 18

Summit Hosting is amazing. They are very responsive. I had to submit a ticket on a Saturday and I thought I would have to wait until Monday to have the issue resolved. Nope! 20 minutes later the issue was resolved. The poor person helping me was amazing, stayed calm and fixed whatever it was I broke. I am not the most technologically sound person but I can usually find my way around pretty well but not that day. I got myself locked out of my own remote desktop. Good Job Summit!

Beverley Golding

13:49 09 May 18

The transition to a hosted environment was smooth with no issues. The support and documentation provided by Summit Hosting was clear and easy to understand. We have not experienced any down time - everything is operating and running smoothly.

Joseph Kunze

14:44 20 Sep 18

Customer service is SO FAST. And I love that it's 24 hour service. I got locked out and was back in in less than 10 mins. Would recommend to anyone. Joe

Mike Flanders

15:11 05 Oct 18

The Technical Support is beyond compare. When I submit a ticket by email I often times will receive either a call or email solution that works perfectly before they can even have their automated system send me a notice that they receive the request. Their technicians are on top of things in a unique way.

Sandi Cumberland

15:45 08 Oct 18

We use this company for cloud hosting and they are awesome. They work together in providing the best products and services available. They are quick to respond and the service team is top-notch in knowledge and treat you with respect and patience.

Beverley Golding

11:52 24 Sep 18

Sandi Cumberland

19:01 17 Oct 18

We use this company for cloud hosting and they are awesome. The staff works together in providing the best products and services available. They are quick to respond and the service team is top-notch in knowledge and treat you with respect and patience.

Beverley Golding

11:38 22 Oct 18

Angela Sanders

19:05 30 Oct 18

Reginald Harriett

14:43 12 Nov 18

Speaking on the phone with someone was different but I enjoyed it. Josue also offered to help me with any future issues which is a great help. Easy simple service, and always willing to do more for their customers.

Ted Coombs

18:13 21 Nov 18

This support was the most professional I've ever had. They were quick, efficient, nice and most of all, helped fix the problem without issue. Franko Maps appreciates your fine work

Dan Wilson

14:45 28 Nov 18

Very quick response. Very helpful. They are clearly well trained as they were able to resolve my issue quickly. They understood things I was explaining and were delightful to deal with. They had us back up and running in just few minutes. Their application support is everything you'd hope for when you're trying to run a business.

Teresa Serrano

15:06 28 Nov 18

I have been using Summit Hosting for quite some time now. Their service is very reliable and they are quick to respond to service tickets that are submitted. Awesome job!

David Benchetrit

20:21 14 Dec 18

Needed support on remote Quickbooks instance. Was wary that could only reach them via email. Very pleasantly surprised with an step by step resolution path within minutes. Great service.

Douglas Boggs

20:14 19 Dec 18

Summit Hosting has done a great job of setting us up for remote application access for our non-profit volunteers. Their prompt and quality tech support has been a real asset for our company. One less headache while running the organization. Very pleased. Thank you Summit!

Jim Simon

13:50 21 Dec 18

We've been using Summit Hosting for a few years now. It has streamlined our small business financing management. We're a small shop and only have 2-users so the much more expensive enterprise options just weren't feasible. With Summit Hosting we get the usability of QuickBooks Pro for Desktop with access to our accounts from anywhere for a reasonable cost. Their customer service is always on point and very friendly.

Jenn Wells

20:50 28 Dec 18

I can't imagine how I would run my accounting business without Summit Hosting! I can log into my QBDT from any computer and I don't have to worry about lost files. Safe, secure and peace of mind. And when there is an issue, the customer service solves immediately!

A Google User

19:01 08 Jan 19

They are very quick to fix any issues when we submit a ticket. They also have lots of tutorial videos that help you do your own troubleshooting and setting up your system correctly. This has been helpful for us here at 5-0 Productions - Tori Smith

Karen Mackiewich

17:32 17 Jan 19

Summit Hosting has been great to work with! They response time is VERY quick. I have been pleased with our service and support!!

J Davis

15:35 13 Feb 19

This has been a very good service for our company. We recommend! Lighting Plastics Solutions, Clearwater,Fl.

Roger Benedetti

17:05 16 Feb 19

I use this company to host my QuickBooks desktop software. This enables me to log in from anywhere and not be tied to my office. This was very helpful when I had to recently attend to personal matters out of state but was able to smoothly manage my company from a remote location. The customer service and support has been outstanding. I wold reccomend Summit Hosting without reservation.

Amy Wayte

16:51 21 Feb 19

I am not a tech savvy person, and I hate calling IT dept. This experience was really good. My issue was handled very quickly, and the tech walked me through step by step, but didn't make me feel stupid for not being a tech type person. Thumbs up! Thank you!

David Overholt

15:15 22 Feb 19

I've worked with summit hosting for several years now. I don't have a lot of need to contact support (that is a wonderful thing!) When I have had the need to contact them, they have responded very quickly and professionally and resolved whatever I have needed them for. From support standpoint I highly recommend Summit Hosting!

Nick Gratton

15:10 22 Feb 19

We have had nothing but troubles with IT for the last 3 years so decided to use Summit Hosting to manage our Quickbooks program and it has been fantastic. Support was great when I needed. I would open a ticket and within minutes had someone mirroring my laptop to help me make it work. Once I saw how easy it was, I had no problems doing it for the rest of my staff.

Patricia Nel

13:49 08 Mar 19

Excellent Customer Service! We love having the ability to have our accounting system on Summit Hosting as it allows users nationwide to access it. The customer service provided by them is stellar!

Annette Mullins

15:57 20 Mar 19

You are most helpful to all my users and me. You have been supportive with out changes. Thank you.

Joseph Freer

14:39 25 Mar 19

There a ton of web hosting services out there, but few with the customer service of Summit!We recently migrated our hosted Quickbooks to them and their team was fantastic. Any questions or issues we had were quickly addressed and they really know their stuff. My staff was back up and running in no time. The servers are fast and performance is great. The pricing is comparable to mostly everything else out there so based on service alone we would gladly pick Summit any day of the week. We are very happy with our decision.

April Heying

20:43 18 Apr 19

The response to resolution with Summit's support ticket system is wonderful. Every time I need their assistance, the support team saves me from losing valuable work time on our hosted software. Thank you!! - Creative Logistics Solutions, Inc.

Teri Sandholdt

18:46 30 Apr 19

Summit Hosting RDT QuickBooks allows me the ability to seamlessly work on my clients' books from home as well as on-site. It also enables me to quickly respond to my clients' needs rather than having to wait "until the next time I am there." It has improved my effectiveness as a subcontracted bookkeeper.

Kyle Clark

17:53 01 May 19

The best we have used. Server never goes down and is a dedicated server. Customer service is super fast and actually knows what they are doing. Highly recommend!

Seth McCanse

18:01 01 May 19

We just started with them recently but they've made it easy! Their sales & support teams have both been very helpful and responsive. The server speeds have also been faster than anything we've tried previously.

Deborah Ritz

14:46 14 May 19

Summit Hosting is extremely responsive to all issues. They are excellent at communicating with you until your issues are resolved. I would recommend them to anyone.

Dan Maher

20:43 23 May 19

I had many questions, including how to connect from a Linux machine. Even though it's not supported, they helped me out right away and even sent me screenshots of how to connect from Linux which did work for me. I was happy with how helpful they were. I'm a new customer so hopefully it continues this way.

Holly Wartnick

12:43 10 Jun 19

Great customer service. Quick to handle any technical issues. Nice to have a cloud solution for Quickbooks that provides a dedicated server for our custom applications.

Ana Redido

18:27 03 Jul 19

I'm happy that they are very efficient in responding to emails regarding connectivity issues. Working remotely has always been a breeze since connection is fast and I have not experienced a downtime with them. Thanks.

Alexis Duffy

19:26 09 Jul 19

Summit Hosting has been a life saver more than once. Most recently, I submitted a support ticket on a Sunday afternoon. I expected to hear back from someone on Monday. Someone reached out, understood my request and resolved the issue on that Sunday. Thanks Summit!

Everworks Accounting CA

14:36 12 Jul 19

Summit Hosting responded quickly and efficiently to my query using their ticket system. Working with them has been a great experience so far and I would recommend their services. Well worth the money.

Jeanne Veer

19:57 18 Jul 19

Excellent service. Technical support is quick to reply. Monthly fee is quite reasonable. Very satisfied with the hosting. Peace of mind... priceless!

Ron Seiderer

02:14 20 Jul 19

This is the BEST product/service that I could find to host our database. The integration was seamless, quick, and painless. The couple of times I needed support, I submitted a ticket and received and emailed within minutes to help me. Fast, friendly, experienced, these people are very professional without the typical "I.T. condescension"!

Mike Hyatt

20:57 02 Aug 19

Great help desk experience. This company provides a very high level of service and backs it up with a great product

Dan Ryan

18:17 23 Aug 19

Summit Hosting has delivered as promised. They had our environment up in 48 hours and it has been working perfectly. Support is very responsive as well. Very happy so far.

Claire Patrick

18:21 23 Aug 19

They were quick to respond to my inquiry. They also were able to get me back into Church Windows quickly.

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