“When Sage decided to go to a dedicated hosting environment, we tried installing it on our own and couldn’t get it to work. That’s just not what we do. We needed a cloud host to manage it for us.” said Renee Conaway of Appalachian Contracting Services. When Appalachian Contracting decided to make the move to the cloud, they chose Summit because of the customized cloud solution. Appalachian knew they weren’t looking for a ‘one size fits all’ cloud that other providers offer and their business demanded 24/7 US-based technical support that was responsive.
“The prices from the quotes that I received from Summit and competitors were identical,” Conaway said, “but Summit was more responsive. I immediately got a response, email, and a call from sales. The people that I talked to were very patient with answering questions and didn’t do it in a way that I felt like I was being talked down to. Summit was the perfect fit.”
How Appalachian Contracting Uses Summit
When Appalachian proceeded with Summit, they were put in contact with Summit’s team of engineers to install Sage 100 on their custom cloud. Appalachian was using Sage 100 locally on their desktops and was looking to work in the cloud. The process began with a call to determine how the install would be accomplished with the best course of action that would require little to no effort on their end. After the call, Summit’s support engineers completed the install and moved all their data with minimal downtime.
Summit Solutions for Appalachian Contracting
The Summit team worked in a collaborative effort to migrate Appalachian Contracting Sage 100 to the cloud. Getting them set up was a simple process overall due to ongoing, open communication. Sage 100 migration frequently require plenty of follow-up to make sure the software is running smoothly after the process is complete. Summit specializes in this ongoing consultation and support. The Appalachian Contracting team knew it can reach out to the Summit for any further updates or general support following the implementation.
“The fact that I could email Summit and usually get a response back in 20 minutes or less meant we could have a conversation about anything,” Conaway said. “The Support team would pick up the phone and call me until we figured it out. That made me feel really comfortable with the process. I really appreciate that. I knew I made the right choice from the first phone call with sales to the end when engineering walked us through it. I’ve had no trouble getting logged in and getting to my programs. It comes right back up when I log in and I haven’t lost anything. It’s perfect.”
Experience the Difference with Summit
To learn more about how Summit can help secure the way you work by deploying your customized applications in the cloud, please contact our team today.